SERVICES

// SERVICES

How can we help?

Advice, sales, installation and ongoing support, as part of the vanlife community, we understand how important it is to be able to get support when you need it most, we will always do our best to help where we can.

Installation Service

We can install and configure your off-grid system for you. Your new installation will be up to the latest electrical standards.

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Remote configuration and support

No matter where you are in the world, as long as you have an internet connection, we can remotely diagnose and update your system.

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System Design and Diagrams

We offer a design service for customers that want to install their own systems.

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3D Design Service

Not sure if it will fit where you would like it to go? No problem, give us some detailed measurements of your space and we can mock it up to see how it might work.

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I’ve bought my own Victron components, will you be able to instal them for me?

Unfortunately, we cannot to this as it can cause holdups in our tight work schedules, we can also incur costs that we would ultimately have to recover from you. As an example, you have purchased as part of your kit, a Multiplus that had developed a fault and needed to be returned to Victron for repair or replacement.  We could indeed deal with the return and repair under warranty, but we would incur costs in doing so, which you would be charged for, and the project would be delayed until the unit was returned. Had you have bought the Multiplus from us, we would simply swap it for another unit and deal with the returns in our own time. This is because we would be making a modest margin on selling the unit to you, so we are happy the take the risk of the warranty. We set our prices around the same as most retailers, when asked, we will always try to price match reputable dealers that support their customers. We will not price match retailers that just sell Victron kit and don’t offer the pre and post sales expert advice and ongoing support that you would receive from BlueFix.